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Shipping & Returns

SHIPPING AND RETURNS

After ordering online, you will receive an email confirmation from VTI Parts containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering through our online store and as soon as entered if emailed. We will attempt to send your goods via Courier or Post within 2 working days; however, if goods are unavailable delivery will take a little longer.

Goods should be received within approx 3-4 working days.

If you wish to query a delivery please login to our website with your account details and check status of your order or contact us at glen@vtindustries.com.au.

REFUND AND RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please phone on 1800 70 33 76 or email glen@vtindustries.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used incorrectly, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit , therefore advise you take out shipment registration or insurance with your postal carrier.

Returns Process:

1. Contact VTI Parts by email, phone or website resolution centre (part of your account).

2. A Customer Service Agent will speak with you and try to resolve the issue.

3. If product replacement, return or other action is required you will be issued with an returns number.

4. Products are to be returned to the Warehouse with the returns number labeled clearly on the outside.

5. The agreed replacement, credit or other action will be authorised and completed

6. You will be notified about the completion of the request by email (if email address supplied)

7:  Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law.